Discretionary Service: We reserve the absolute right to choose our customers and refuse service to anyone at our discretion.
Behavior and Communication: We maintain a zero-tolerance policy for inappropriate behavior, insults, advertising, threats, provocation, or disrespect directed toward staff or community members. Violations will result in the immediate closure of your support ticket, denial of response, and/or a permanent ban and subscription cancellation with no right to a refund.
Discord Conduct: All users must respect community members and staff within our Discord server.
Engaging in any of the following activities will result in an immediate, permanent ban and subscription cancellation without a refund, and may lead to legal action:
Illegal & Harmful Activity: Utilizing our packages for, or being involved in, illegal activities or actions that cause harm to others (including but not limited to hacking, virus/malware distribution, link-spamming, and DoS or DDoS attacks).
Unauthorized Reselling: Reselling, redistributing, or sub-licensing any of our packages without our explicit written knowledge and an official partnership agreement.
Chargebacks & Refunds: Initiating unauthorized refunds or chargebacks through Tebex or payment processors without a valid, pre-approved reason.
Copyright Protection: Leaking files, resources, or assets from our project is strictly prohibited and constitutes a direct violation of our intellectual property rights.
Legal Action: If you are found to be involved in leaking, distributing, or cracking our resources, we will pursue strict legal action and report the incident to the appropriate authorities for criminal or civil prosecution. Access to all products will be permanently revoked.
Automatic Renewal: For subscription-based products, we reserve the right to automatically charge your original payment method through Tebex for recurring renewals.
Price Adjustments: We reserve the right to modify the pricing of any package or subscription at any time without prior notice.
One-Time Purchase Package: The one-time purchase package available on Tebex guarantees updates only while the Reason Anticheat project is actively maintained. It does not include lifetime updates.
Project Discontinuation: In the event that the Reason Anticheat project is discontinued, the resource will remain accessible on your account but will no longer receive updates or support.
Availability: This specific one-time purchase package is a limited offer and will only remain available until the Paysafe payment method is integrated into our store.
Prerequisites: We are not responsible for a customer's lack of experience with FiveM resources or an inability to comprehend English. All necessary instructions are clearly outlined in our documentation.
Support Scope: Our support team provides guidance, troubleshooting, bug fixes, and solutions for technical anomalies. However, our support does not include basic installation tutorials, foundational FiveM training, or language instruction. We do not offer personalized "babysitting" or voice calls for topics already explicitly covered in the documentation.
Documentation Compliance: Persistent disregard for documentation, repeated tickets regarding clearly explained topics, or claiming a lack of English comprehension to bypass reading instructions may result in a timeout, ticket ban, or total revocation of resource access depending on severity.
Age Restriction: In compliance with Tebex guidelines, all users must be 16 years of age or older to purchase and utilize our services.
Response Windows: Our staff operates on a custom working schedule and has personal lives outside of Discord; we do not offer 24/7 immediate support.
Ticket Postponement: We reserve the right to postpone ticket resolution for up to 48 hours from the time of submission to properly investigate and resolve your issue. We pledge to do our best to address all valid concerns within this timeframe.
We reserve the right to modify, amend, or update these Terms of Service at any time without prior notification to the customer.
It is your responsibility to review these terms periodically for changes.
